FAQ – Prime Basket

1. How long does shipping take?

• Domestic shipping: 3–8 business days

• International shipping: 7–21 business days
  Please note that delivery times may vary depending on your location and customs processing for international orders.

2. How can I track my order?

Once your order is shipped, tracking information will be uploaded as soon as possible. You can check your order status and tracking details on our Track Your Order page using your order number.

3. Can I return an item?

Yes! We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. Please contact our support team to initiate a return.

4. How do I initiate a return?

To start a return, visit our Returns page or contact our customer support team with your order number. We’ll guide you through the process.

5. Do I have to pay for return shipping?

Return shipping costs are generally the responsibility of the customer unless the item was defective, damaged, or incorrect.

6. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

7. Can I change or cancel my order?

Orders can be modified or canceled within a short window after placing them. Please contact our support team immediately if you need to make changes.

8. What if my item arrives damaged or incorrect?

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We’ll arrange a replacement or refund as quickly as possible.

9. Do you ship internationally?

Yes! We ship worldwide. Please note that international shipping may take 7–21 business days, and customs fees or import duties may apply depending on your country.

10. How can I contact customer support?

You can reach our customer support team via email at support@prime-basket.store or through our Contact Us page. We aim to respond within 24–48 hours.

11. Are my personal details safe?

Absolutely. We use secure payment gateways and protect your data in compliance with industry standards. Your personal information is never shared with third parties without your consent.